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Support for Högre for landlords

Högre for landlords is the app for anyone who rents out homes with Högre. On your phone you can see your viewings, mark attendance, answer time proposals and choose a tenant right there on site.

The app is a work tool for landlord staff, and there is no public sign-up. Your account is created by your organisation in the Högre web portal, where a manager adds you under Settings (Inställningar).

Sign in

Tap “Sign in with email”, enter your email address and tap “Send code”. You will get an email with a six-digit code to enter in the app. The code is valid for 10 minutes and can only be used once. If you have a Microsoft or Google account with the same email address, you can choose “Sign in with Microsoft” or “Sign in with Google” instead.

If the code does not arrive:

  • Check your spam folder. The email comes from Högre and the subject line starts with the code.
  • Check that the address is spelled correctly. Tap “Use a different email” if it is not.
  • Tap “Send a new code”. You can ask for a new code after 30 seconds, and for at most three codes every 15 minutes.
  • If the app shows “Your account is not linked to an organisation at Högre”, a manager in your organisation needs to add you as a user in the web portal.

Face ID and fingerprint

After you sign in for the first time, the app asks if you want to unlock it with Face ID (iPhone) or fingerprint (Android). With the lock on, you need it every time you open the app. You turn the lock on and off under Account, with “Unlock with Face ID” or “Unlock with fingerprint”. Face ID or fingerprint must be set up on your phone.

Notifications

The app can tell you about new bookings, cancellations, time proposals, completed credit checks and reminders before viewings. Notifications show the address and time, never applicants' names.

  • Turn on: go to Account, “Notifications” and tap “Turn on notifications”. There you also choose which notifications you want and how long before the viewing the reminder comes.
  • Turn off: switch off the notifications you do not want under Account, “Notifications”, or turn off notifications for the app in your phone's settings.
  • If you have said no to notifications before, the app shows “Open Settings”, which takes you to your phone's settings.

Attendance without coverage

Tap “Open viewing” and mark “Attended” or “No-show” for each applicant. You can mark attendance from 30 minutes before the viewing. If you have no mobile coverage, the markings are saved on the phone and sent automatically when you have coverage again. The app shows how many markings are waiting, and “Everything is sent” once they have arrived.

Delete your account or a device

  • Device: tap “Sign out” under Account. The sign-in for the phone is blocked and everything the app has saved on the phone is deleted. If you have lost your phone, email support@hogre.se and we will block the sign-in for you.
  • Account: your account belongs to your organisation. A manager removes you under Settings (Inställningar) in the web portal, and your access is closed straight away, in the app too. You can also email support@hogre.se and we will help you delete your account and your data.

Contact

Email support@hogre.se if you have questions or need help with the app. It helps if you tell us which phone and app version you have. The version is shown at the bottom of Account.

How the app processes personal data is described in the privacy policy.